This trouble shooting guide is for xBand in standalone watch mode. If you are using connected mode please see this trouble shooting guide.
xBand is unresponsive
If xBand is unresponsive and it can neither be turned on nor turned off, make sure xBand is charged.
If that does not help then: Reset xBand (see below).
If that does not help: Contact support.
Reset xBand
You reset xBand by holding down both buttons (both the Alarm button and the Time button) for at least ten seconds and then release both buttons. After this you can try turning xBand on again.
xBand does not connect to your phone
Make sure Bluetooth is enabled on the phone, you are holding xBand close to the phone and you have the xBand app open. Make sure xBand is not already connected to another phone.
Turn xBand off and then on again. If xBand does not connect to your phone within the first 30 seconds, try putting it in pairing mode:
1. Turn xBand off.
2. Hold xBand close to your phone.
3. Press and hold the Alarm button. The xBand will power on and vibrate. Continue to hold the Alarm button until you feel two short vibration pulses, indicating that the xBand is in pairing mode and ready to be discovered by your phone.
If none of the above works and you are using an iPhone:
1. Close the app and turn xBand off.
2. Go to Bluetooth settings on the phone and forget the pairing to xBand.
3. Open the app again.
4. Put xBand in pairing mode.
Factory reset
If your xBand does not behave correctly and nothing else works you can try a factory reset. This will however delete all information stored on your xBand, such as alarms, and settings.
Connect xBand to a phone with the xBand app. You will find the factory reset option in the xBand action menu (three vertical dots) on the Home screen of the app if you are connected. xBand will then disconnect from your phone and you will have to redo the pairing to your phone.
Support
If you need additional support you can contact us through the Help-menu in the app or by emailing us at support@xtactor.com.