Privacy policy

1. Xtactor's commitment to privacy

Xtactor IT AB in Sweden (hereinafter referred to as “we”) is committed to processing any personal information in accordance with the EU Regulation 2016/679 of the European Parliament and of the Council on the protection of personal information. We are the controller of the personal information that is disclosed to us, and therefore responsible for the personal information under applicable laws. The privacy policy applies to all personal information collected by us, or submitted to us, both online and offline. By using our services, you are accepting and consenting to the practices described in this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not use our services or submit any personal information to us.

2. Personal information

2.1 What personal information we collect

The personal information we might collect from you is:

  • name;
  • email address;
  • postal address;
  • purchase information;
  • email messages;
  • webserver log file information;
  • information collected through cookies and pixel tags.

Webserver log file information refers to from what IP address a visitor visits our website, along with the time of the visit and the pages that were visited.

2.2 When we collect personal information

We collect personal information:

  • when you sign up for our mailing list;
  • when you purchase a product from us;
  • when you contact us using email;
  • when you visit our website.
Note: We do not collect any personal information when you use a product from us.

2.3 For what purposes we use your personal information

We shall only use your personal information for the purposes described in this Privacy Policy.

We use your personal information to provide you with the following:

  • to send you email newsletters;
  • to send products to you that you have purchased;
  • to give you customer service and support.

We also use your personal information for the following business purposes:

  • to improve our website, products and services;
  • to conduct market research and marketing.

2.4 Non-personal information

We might collect anonymous error reports from our products for the sole purpose of improving the products.

3. Security measures

We use reasonable organizational, technical and administrative measures to protect personal information under our control. Access to personal information requires sufficient rights and thorough identification. Only authorized persons have the right to process and maintain personal information contained in our registers. All information processors are bound by confidentiality obligation.

4. Third parties

We may disclose your personal information to our business partners for market research, marketing, billing and accounting purposes. They have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same information security practices that we adhere to.

5. Information access and modification

To review, correct, modify, delete or otherwise limit our use of your personal information that has been provided to us, please contact us and clearly describe your request. We will aim to comply with your request as soon as reasonably practicable and no later than 30 days after we received your request.

6. Updates to the privacy policy

This Privacy Policy may change from time to time. Changes to this Privacy Policy will become effective when the revised Privacy Policy is updated on our website.